What’s your return policy?

Our policy lasts 15 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable].  These items are not eligible for return, refund or exchange.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@queteesprintshop.com for further instructions.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

Are there any minimum quantities?

There are no minimums for our full color direct to garment (DTG) printing, vinyl prints, and our embroidered items. With our screen printing process, there is a minimum of 25 garments.

Are there any color limitations?

With our direct-to-garment printing the only limitation are Neon Colors. You can print full color artwork, photos, or any other full color images. There are limitations to all other methods.

What clothing brands do you print on?

We print on virtually all brands and our pricing is based off of Gildan and Bella + Canvas.

Will you print on products that I provide?

Yes, but please take into consideration that we are not responsible if your item does not come out how you expect on the first try.

How much will my order cost?

Get a free quote!

      When do I pay for my order?

      All orders under $250 must be paid in full, at the time of the order. If the total order exceeds $250, a non-refundable deposit of at least 70% must be put down. Depending on the order size and company, we may accept POs. Just talk to one of our sales reps.

      How long does it take to get my order?

      Full color DTG print on demand turnaround time:

      • Our DTG print on demand online custom shirts arrive 7-12 business days from the date of purchase. For local pick-ups, shirts can be ready in 4-7 buesiness days.

      Screen print turnaround time:

      • Typically, 4-7 days from the day artwork is approved and shirts are ordered.

      Can I expedite my order?

      We do offer rush service for an additional fee.

      What shipping services do you use?

      We use USPS, UPS, and Fedex buyers choice.

      What file formats are preferred when submitting artwork?

      PSD, EPS, PDF, JPG or PNG formats are preferred. Please make sure your files are at least 300 dpi or in vector format at actual size for optimal output.